Question 1

Do you accept returns or exchanges?

Accepted Answer

Due to the nature of our handcrafted products, we are unable to accept returns or exchanges. However, if your order arrives damaged or defective, please contact us via email at info@juicaellc.com within 7 days of delivery with a photo and order number, we’ll be happy to assist you.

Question 2

When will I receive my order?

Accepted Answer

We process orders within 2-7 business days. Once your order ships, you’ll receive a tracking number by email. Delivery times vary depending on your location, but most orders arrive within 3-7 business days.

Question 3

Are your products safe for all hair types?

Accepted Answer

Yes! Juicae haircare products are formulated with natural, nourishing ingredients suitable for all hair types and textures. If you have specific concerns (such as allergies or sensitivities), please review our ingredient list or contact us before ordering via email at info@juicaellc.com.

Question 4

How do I use Juicae's Botanic RootFuel Hair Oil?

Accepted Answer

Apply a few drops directly to the scalp daily and massage gently for optimal absorption. Can be used on dry or damp hair and is safe for all hair types and styles, including protective styles. For an intensive treatment, use as a hot oil treatment 1 time per week. Consistent use encourages stronger, healthier, and visibly fuller hair.

Question 5

I felt a tingling or slight itching sensation after applying the Botanic RootFuel Hair Oil. Is that normal?

Accepted Answer

Yes! A mild tingling or slight itch is completely normal and can actually be a good sign. Our Botanic RootFuel™ Hair Oil is packed with natural, stimulating ingredients like peppermint, rosemary, and coffee bean oil that help increase blood flow to the scalp and awaken hair follicles. This sensation is a result of the activation process and improved circulation.

Tingling = Activation
Itchiness = Oxygen flow
Consistency = Results

However, we recommend doing a patch test before full application to ensure your scalp isn’t sensitive to any of the ingredients. Discontinue use if irritation occurs.

FAQ